Refund,Returns & Cacellation Policy

Return, Refund and Cancellation Policy

Last Updated: September 5, 2024

At ShubhDivine, we strive to ensure that our customers are completely satisfied with their purchases. This policy outlines the process for returns, refunds, and cancellations.

1. Returns

Eligibility for Returns:

• Items must be returned within 3 days of receipt.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• You must provide a clear, continuous unboxing video as proof that the product was received in its original condition. This video is required for us to process any returns or refunds.
• Return shipping charges will be paid by the buyer.

Non-returnable items:

• Gift cards
• Items on sale or clearance

Initiating a Return:

• Visit the ‘Returns’ tab on our website and follow the instructions to start the return process.
• Once your return request is approved, we will schedule a courier partner to collect the return package from your address. The shipping cost will be borne by the buyer.

2. Refunds

Processing Refunds:

• Refunds will be initiated within 7 days after we receive and verify the returned item’s condition, along with the provided unboxing video.
• The refund will be credited to the original payment method used for the purchase within 3-7 business days after refund initiation, depending on your payment provider’s policies.

3. Cancellations

Order Cancellation:

• You can cancel your order within 24 hours of placing it. To cancel:
  • Go to your ShubhDivine account, visit the ‘Order History’ section, and click the ‘Cancel’ button next to the order you wish to cancel.
  • Alternatively, email us at contact@shubhdivine.com with your order details.
• If the cancellation request is made before the order is shipped, a full refund will be provided.
• If the order has already been shipped, you may need to wait until the package is delivered and then initiate a return process.

4. Product Condition

• Products must be returned in their original condition, with all original tags and packaging intact.
• The unboxing video must be submitted as part of the return request to verify the product’s condition.

Contact Us

If you have any questions about this policy, please contact us at:

• Email: contact@shubhdivine.com
• Facebook: @shubhdivine
• Instagram: @shubhdivine

ShubhDivine
T1 141 D Block Vaishnavi Kunj,
Kanpur, Uttar Pradesh,
PIN 208020